Hi All,
Well here’s what service will get you.
Yesterday at ORCO. I notice a screamin’ deal on a Paslode Impulse nailer I was looking for. Good price plus about $200 of nails and fuel and other useful stuff. I say I’ll take it, then they notice that it’s last months special and rip the sign down and say no deal on Paslode. I left empty handed.
Today at Toolup. I called about a Milwaukee 6494 and am told they will meet the website price of $199 so I truck down there. I tell the guy at the counter and he says he can’t because that’s actually below his cost but he says he’ll sell it to me for $230 basically his price. I say ok. Just then someone else comes in after the same saw and he says he was just told he could have one with a free extra 60 t blade for $217 and has the guys name who made this price promise. The counter guy confirms it and offers me the same deal, So I made out even better than originally.
I can understand some confusion on price and don’t expect every store to sell everything at any price given especially when it’s at a loss. it was very cool that the Toolup guy gave me the saw at his cost then the even better deal that was through a rep I beleive. I’m quite pleased as their great guys to deal with any way. Got a Weatherguard 155-3 cross box for $283 as well. Toolup rocks! They are offering some outrageous prices on tools, A PLS3 Level for $227!
Now ORCO, well I won’t be back there soon. On top of just ripping the ad down and not honoring it, it was with a “get outa here son yer bothering me” attitude. I felt any further question about compressors etc. an annoyance to them. Tried to give me a break on a used Ti-Bone hammer of $200. It had been beaten on the floor so they could lower the price to $200! Hey little did they know I had and still have the better part of $1000 for some tools.
You’d think they’d be aware of internet forums by now.
N
Replies
Some people don't know a thing about poor customer service, and the long term cost to them.
Who Dares Wins.
Worse than the poor attitude, I think what they did was illegal. Maybe I'm wrong but as I understand it, they made an offer by having it displayed with that poster. Then, when you accepted it by saying, I'll take it, a contract was formed. They broke the contract and broke their word.
comparing that to what we do, If I sent out a proposal letter saying that I will rake you leaves, sweep your porch and clean up after your dog all summer long for a thousand bucks and you sign the proposal, accepting it, I would have no right to increase the cost to $1200 ( besides, I know you've only got a grand) The only diff here is that one is a written offer and acceptance and the other is verbal acceptance.
if it were me, I would call the manager of the store and lay it out in front of him like that, and ask if he wanted to be a good guy and stand behind the offer or if he wanted the reputation of dealing from the bottom of the deck.
Excellence is its own reward!
The orco up here in OC has a pretty good rep. I think if you would of talked to the manager Ithink you could of worked something out.
Darkworks: No Guns No Butter squilla and the bling bling.
Fine print is where they get the option not to honour the pricing. There probably is a sign somewhere in the store that says they have the right NOT to sell because of inventory( they "sold out" on a special) or they have the right not to sell if there is a printing error (as on a brochure) or any other sign (an employee believes the manager said "make up the sign for $100" when the manager really said $500) etc etc etc.
However you are correct that it makes GREAT business sense to keep all customers happy even if there is a financial loss from time to time