Replies

1. 
   calvin | Mar 30, 2015 10:11pm | #1

   Roy

   If that's a member only video and you're a member of FHB.com you need to log on.  Top right corner of this forum page where it says login.

1. 
   royturning | Apr 06, 2015 07:53pm | #2

   It is a Members Video and I am logged on. Once I click the play icon the small picture then says "Now Playing" but I don't see it playing. I used to be able to view these vdeos often. As  recall I would see them playing wth a larger picture and audio.

1. 
   calvin | Apr 06, 2015 08:12pm | #3

   Roy

   I sent a message to someone who maybe can help.

   what browser are you using?  Sounds goofy, but I.E. has more than once been blamed for things like this.

1. 
   royturning | Apr 07, 2015 09:31am | #4

   Can't view PVC trim videos

   Thanks for the reply. I'm using Internet Explorer on Windows 8.1. I'm thinking I should just go over to the Microsoft Store and ask them to figure it out. They have helped me in the past and it was free.

2. 
   Matt_Higgins | Apr 07, 2015 01:26pm | #5

   Sorry to hear you're experiencing a problem. I know it can be frustrating.

   Have you double checked that other Membership videos were playing for you without issue? I did a quick check and the video appeared to be working in Chrome and in Internet Explorer. Are you able to access all other Membership content?

   Thanks,

   Matt

1. 
   royturning | Apr 07, 2015 08:31pm | #6

   Can't view members videos

   Matt,

   Even though I'm logged in (I can see my first name) I still can't view the member videos. When I click to play them I get the message to sign up below. I'm thinking Fine Homebuilding has cut me off even though they deduct my payments via EFT.

      Roy