Came real close to losing some fingers yesterday when this thing exploded in my hands. I’ve been vocal in some threads here about my like of this saw, but I’d have to say ther’s definitely a safety issue with them.
I’ve got another one just like it for a backup, but I’m thinking about asking Santa for a Super-Sawzall.
Anybody seen anything like this???
Saw is only 30 months old!!! You think I’ve got any recourse?
Thanks
The best reward for a job well done is the opportunity to do another.
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Replies
Yikes! That is UGLY.
Hey, I have a Super Sawzall in pcs. if you have repair shop there..it needs a gear. Old model, Steel case 1 1/8" stroke. It got noisy so I opened it up, and then needed a saw fast so I bought a PC.
I can send it down next time the wife goes to Mooresville.
Spheramid Enterprises Architectural Woodworks
Repairs, Remodeling, Restorations
They kill Prophets, for Profits.
Is it so old that it doesn't have quick-change blade?The best reward for a job well done is the opportunity to do another.
Yeah, its an allen screw. Little use, it just always made noise..now it's in pieces, but salvageable. I was keeping it for a back up , get it fixed some day..but I have the cordless DW now.Spheramid Enterprises Architectural Woodworks
Repairs, Remodeling, Restorations
They kill Prophets, for Profits.
Will let ya know. I've got Dewalt 36v stuff so I can get a bare tool off ebay for about 75 bux.The best reward for a job well done is the opportunity to do another.
It ain't going anywhere fast, it'll be here.Spheramid Enterprises Architectural Woodworks
Repairs, Remodeling, Restorations
They kill Prophets, for Profits.
call and talk at their service tech reps. Don't waste time with first person who answers the phone, and be ready to have some telestamina - speaker phone helps.
Keep stressing safety issue in your conversation.
I did that with Dewalt when the arbor nut on my portable tablesaw exploded into five pieces of shrapnel. he gave me a new nut, new blade, new bearings for a chopsaw, a T-shirt, abundant apologies, and an explanation.
but the first two underlings who got me on the phone wanted to just say oh well, that's the way the cookies crumble....I refused to accept the basic party lie/line.
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Taunton University of Knowledge FHB Campus at Breaktime.
where ...
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check out the makita avt its heavy but controls great ive only had mine since aug but every time i use it i am impressed
Funny, when the hinge pin on my DeWalt CMS fell out and left me waving around a (running) 12" blade and motor housing in my left hand, the DeWalt rep I got on the phone just about climbed thru the receiver trying to give me stuff.
Got a free blade ("are you sure your blade wasn't damaged? You can't be sure without a balancing rig and dial-guage; better let me replace it...") a new hinge pin, four extra set-screws, and a large bottle of LocTite.
And they didn't even ask me to sign a waiver, LOL....
Dinosaur
How now, Mighty Sauron, that thou art not broughtlow by this? For thine evil pales before that whichfoolish men call Justice....
So you didn't get the Explanation!?;)
Welcome to the Taunton University of Knowledge FHB Campus at Breaktime. where ... Excellence is its own reward!
I didn't need an explanation. I could see that the (missing) set screws hadn't been LocTited: No blue goo in the threads in the holes.
I'd actually called DeWalt to give them an explanation so they could tighten up their QC procedures before somebody cut his own head off. The guy seemed to appreciate the gesture....
Dinosaur
How now, Mighty Sauron, that thou art not broughtlow by this? For thine evil pales before that whichfoolish men call Justice....
If you took the trouble to diagnose the problem, then they should reciprocate.
If you took the trouble to diagnose the problem, then they should reciprocate
It didn't exactly take a rocket scientist to figure out what went wrong. Found one set screw in the sawdust on the saw base; the other was long gone. No thread-lock residue anywhere it shoulda been. That's the failure--and it could have been either human or robot error, depending on assembly procedures. I don't need to know that; DeWalt does.
Dinosaur
How now, Mighty Sauron, that thou art not broughtlow by this? For thine evil pales before that whichfoolish men call Justice....
That Transformer type saw has some Achilles heels aspect to it. Should only be used for specialty cuts. Get the super sawzall for the grunt work. This one has a handle that rotates 360* plus orbital action.
http://www.coastaltool.com/a/milwaukee/6523-21.htm
I have a Milwaukee super sawzall but I also have a Hilti.
the Hilti runs circles around my Milwaukee. a large 6x6 white oak timber takes 1 .35 seconds with the Milwaukee and 38 seconds with the same blade switched over to the Hilti.
On the other hand my Milwaukee is years old and hasn't hiccuped once. I lent out my Hilti and it came back with the gear stripped at 13 months old..
Something wrong with those numbers - 1.35 is less time than 38
Welcome to the Taunton University of Knowledge FHB Campus at Breaktime. where ... Excellence is its own reward!
Something wrong with those numbers
Not in frenchy-speak, makes perfect sense. "Put your creed in your deed." Emerson
"When asked if you can do something, tell'em "Why certainly I can", then get busy and find a way to do it." T. Roosevelt
a minute 35 versis 38 seconds?
But what you typed was 1point35 seconds vs 38 seconds."Put your creed in your deed." Emerson
"When asked if you can do something, tell'em "Why certainly I can", then get busy and find a way to do it." T. Roosevelt
OK I made an error.. I promise it won't be my last..
Truth in advertising."Put your creed in your deed." Emerson
"When asked if you can do something, tell'em "Why certainly I can", then get busy and find a way to do it." T. Roosevelt
not to frenchy....
Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming<!----><!----><!---->
WOW!!! What a Ride!Forget the primal scream, just ROAR!!!
"Some days it's just not worth chewing through the restraints"
Wow, was considering buying one of those and after seeing that I am glad I went with the Makita 15 amp AVT. Great saw. Sorry for your loss. Curiousity- Is that saw made in USA or Hecho en Mexico?
I'll have to look and see when I get back home this weekend. It's definitely not the Tiger Saw I was so impressed with back in the late 80's.The best reward for a job well done is the opportunity to do another.
I've got the same Tigersaw I bought new in '94. Wish it had a quick change clamp like the newer ones. The old allen wrench clamp sucks. Saw on orbit cuts circles around my Milwaukee.John
J.R. Lazaro Builders, Inc.
Indianapolis, In.
Yea, had that one for about 10 years. Was still going strong when it got stolen. Hoped the Tiger-Claw would be cut from the same cloth, but apparently not.The best reward for a job well done is the opportunity to do another.
The PC quick-change ain't quick! We've had four PC saws on my sites over the past few years, half with the quick holder and half with the key clamp. We ALL liked the allan key better. The quick holder still required a pliers to get a good hold on to make it function, making it a PITA. of the three sawsalls I have now, only one is a quick clamp type and it is a Rigid. It lets go of the blade whenever it hits hard going.I probably won't live long enough to wear out this stable of recip saws I have now, but if I have to buy another, I am hoping it can be found with a good clamp and allen key!Actually I CAN think of one I might buy - wanna get me a battery operated sawsall for pruning the fruit trees ....
Welcome to the Taunton University of Knowledge FHB Campus at Breaktime. where ... Excellence is its own reward!
hmmm....food for thought. I have 2 quick changes (Milwaukee and 18v Makita) and both work flawlessly thus far. With my PC, I usually sit down with it and the Allen wrench and fiddle with it for 2-3 minutes.John
J.R. Lazaro Builders, Inc.
Indianapolis, In.
South of the Border.
Circa 2006The best reward for a job well done is the opportunity to do another.
Yet another example of great tool company's product getting marginalized in the merger process- Thanks for the post as like I said, I was thinking about buying one.
UPDATE!!!
After tripping over the saw for a few days, (don't y'all keep yer busted tools on the LR floor?) DF decides to call PC and raise sand. I'm not the diplomatic type and wouldn't get very far with what passes for cust. svc. Might even end up with some kind of "communicating threats" charge.
Anyway, she takes the ball and runs with it, deals with a couple of lackeys, and finally mentions "personal injury". They agree to fix at their cost if we take it to Charlotte. She says "unaccetpable!, professional grade tool supposed to last longer than 30 months, BF coulda been maimed, etc.
Gets a call 2 hours later from head on R&D offering to trade my busted POS for a brandy spanking model.
Still not crazy about this saw, but all things considered, I don't think I could expect more from them. We're satisfied.The best reward for a job well done is the opportunity to do another.
"she takes the ball and runs with it......for a brandy spanking model."You need to let her run with all your balls - no wonder she's a top manager.
Welcome to the Taunton University of Knowledge FHB Campus at Breaktime. where ... Excellence is its own reward!
This came last week. Even DF said, "Black and Decker?, don't they make junky homeowner quality stuff?"
Pretty smart, this one. Looks like she's a keeper fer sure.The best reward for a job well done is the opportunity to do another.
Wow! That looks scary.
Ask Santa to get you this one
http://www.amazon.com/Milwaukee-6523-21-Sawzall-Reciprocating-Rotating/dp/B0009RWLGU/ref=pd_bbs_sr_1?ie=UTF8&s=hiqid=1229276785&sr=8-1
That 360° rotating handle is great for getting into inconvenient spots or reversing direction without having to trigger with your pinky.
BruceT
Oops, sorry, I didn't read far enough to see that you got a free replacement from PC.
Edited 12/14/2008 12:54 pm by brucet9
You forgot to black out her name and addy too, possibly you want to delete that attachement.
Hit edit, then manage attachments, then highlight it and delete.
At least they are doing the right thing. It is understandable - even good that they want the old one back. metalurgists can take a look at the fracture and it will tell them a lot about why if broke so they can work to improve product.
I've always liked my PC tools, but am hearing a lot of bad about the new lineup since they got engaged to B&D and DW
Welcome to the
Taunton University of Knowledge FHB Campus at Breaktime.
where ...
Excellence is its own reward!
Paul,
Manage attachments wouldn't work for me so I just killed the whole post. As long as you got to see it I'm cool.The best reward for a job well done is the opportunity to do another.
Man - I'm ALWAYS just too late!
Forrest - a dollar short
Just a letter on B&D letterhead asking her to ship the failed tool at no cost to her to their addy and they would send her the new one.
Welcome to the Taunton University of Knowledge FHB Campus at Breaktime. where ... Excellence is its own reward!
hmmmm.....getting rid of the evidence......John
J.R. Lazaro Builders, Inc.
Indianapolis, In.