My house was built with Crestlines and now (20 years later) several are going to need replacing. I tried to access the Crestline site to find replacements and a distributer, but I keep getting that frustrating message that the site is not accessible. Their phone number works (if you don’t mind listening to a machine), so they must still be in business, anyone have an uptodate site other than crestlinewindows.com? Or am I lost in cuberspace?
I never met a tool I didn’t like!
Replies
They must still be in business. A panelizer named Harvest Homes uses them for all their jobs, and I see the Crestline logo in new windows all over town. Quite recently, too.
Gene Davis, Davis Housewrights, Inc., Lake Placid, NY
I'm thinking that they sell them at Home Depot... might be wrong.
We install Crestlines pretty frequently.
Nearest distributor around here is Menard's....about 8 miles away.
Looks like that doesn't help you at all cause I see no Menards stores on their map anywhere near you. Sorry.
Just so you know.....I got the same non-response from their site's server when I tried, too. Don't know what to tell ya. Temporary technical problems maybe. ???
Hopefully. Thanks. I'll try to call tomorrow.
I never met a tool I didn't like!
Crestline sux...I installed 30 of them in a house 8 years ago, decent 400K home, clad casements...customer calls and says he's having opening problems on a few, I check them out, have the rep come out, sure enough seal from glass to cladding is leaking, bottom rails are rotten, hardware all pulling out....warranty 2 YEARS ALL MILLWORK AND SASHES 10 GLASS. Sorry too bad, we'll sell you replacement sahes for $200 each. FO Crestline....hope you do go under, you deserve it.
Yikes! That ain't good and you sound.....ummmmmmmm......mad. And rightfully so judging fromthe response you got from them.Maybe we've just been lucky, but let me clarify a bit. We first started using some Crestline metal-clads about 15 years ago and we haven't had a problem with a single one of those windows ....yet. They've been a very good value so far. No regrets........yet.However..........all those windows were double-hungs. Not a single casement in the bunch cause we've primarily used Andersen for casements. The Crestline casements didn't look good to us and so we didn't buy 'em then and never have since. From your report, we made the right choice. I'm also in the habit of pulling the sash and tracks on double-hungs to check out the bottom joint there for caulk and/or...... finish/water repellent. That's a very vulnerable area on any window and if I don't like what I see, I will either walk away from that brand or........I'll add my own caulking or water repellent/finish to prevent or deter degradation. Only takes a few minutes and can add many years to the life of the window. It seems that the physical design of many tracks is such that it traps and guides water down to the bottom of the jambs and that vulnerable end-grain joint...while providing no exit point. We've found that the cure is usually just trimming a scoosh of plastic off the bottom of the track in a certain location to provide a drainage path. An ounce of prevention and all that. Fein MultiMaster works nicely most of the time.Sorry you're gettin' stung. I'd be pizzed,too...for sure.Knowledge is power, but only if applied in a timely fashion.
Edited 6/19/2005 11:13 pm ET by GOLDHILLER
I wasn't thrilled with them when we first moved in, but they've held up ok. They require a lot of maintenance, painting, epoxy work, etc. I've replaced most of the sills with cedar sills I machined, but other than that they've held out fine. But now I'm starting to see rot on the bottom rails on some casements on a bay bumpout, and can't afford to replace them all, so I'll see if Crestline has a replacement - all wood construction, inside and out.
FWIW, a friend installed Crestline's in his new house a few years after my house was built, and they've given him nothing but problems.
I never met a tool I didn't like!