I present these two responses from different companies concerning the same item. I ordered an exam prep book from the first and it arrived without an answer key. This is their response:
Amazon purchased this from us with out the answer keys. We’re happy to send them your way!
and this:
Erin, if you want to give Jen the answer key, I’ll ask her to fed ex it out for us (Jen, see me about a cover letter).
Thanks!
One organizatiion wanted me to pay them $10 to supply the missing information. The other immediately UPSed it out overnight free delivery. Which company believes in good customer relations?
~Peter
Martha Stewart should be immediately released and flown on Air Force One to Paris to save Yassir Arafat with her tender, loving care.
Replies
You have a thing for Martha?
Jon Blakemore
Marth is a fellow Breaktimer. We must stick together and help each other literally out.
Indeed they sent me a pdf file of the answer sheet. 92 pages to print out and use up all my yellow ink. This is like ordering a cordless drill kit [includes two batteries] and you open the case and there is no battery charger and complain and they say the charger is $20 extra.I presented these two, real life examples of two different ways to deal with customer complaints. This was preceded with other exchanges in which the author's company insinuated that it was my fault for buying the book from Amazon instead of directly from them. Nothing was said in either advertisement. [Perhaps this relates to the tool question as to whether tools bought from Home Depot are inferior in quality to the same tool bought from a Mom & Pop store.
Which operation would you, as a client, rather deal with?
~Peter
Files and hacksaw blades needed for a certain jailhouse chili recipe.
Are you Martha Stewart?
Jon Blakemore
No. That's somebody else.
I'm trying to lead a serious discussion here.
~Peter
Headline: Prison warden requests donations of fuscia paint and old, dyeable draperies.
A serious discussion about Martha Stewart?
How can one have a serious discussion about Martha Stewart?
This is a serious business topic concerning poor misguided customer service. Would you rather deal with an outfit that says they'll fix their problem for an extra charge or someone who will fix it immediately at their expense? I'm hoping Sonny Lycos will jump in here.
~Peter
Laura is getting pretty peeved about George's mysterious late night trips aboard Marine One to West Virginia.
I would defintely choose the second company over the first.
Jon Blakemore
Really, you might want to stop going to the extra trouble of adding the blue Martha Stewart messages to the end of every post you write. You say you're trying to lead a serious discussion, but that stuff makes you hard to take seriously. It might have been funny the first time... but that was a long time ago.
Leave her in jail.
Give credit to the first company for telling you where to find a downloadable free copy.
Whenever you are asked if you can do a job, tell'em "Certainly, I can!" Then get busy and find out how to do it. T. Roosevelt