Foam It Green spray foam – uneven experience with product and customer service
Kimball_house
| Posted in Energy, Heating & Insulation on
I’ve used 3 units of Foam It Green spray foam insulation, each Foam It 202 tank kit about $330 (+ $40 shipping) to spray 202 board feet of foam Two kits worked as advertised. I used a third kit on my rim joist and had an intractably clogged gun during use, after using only 30-50% of the foam. My experience dealing with their customer service group was unpleasant. Lots of blaming and hostility. I think I’ll try Tiger Foam next time. Anyone else have a comparative experience they can share?
Replies
Happy Experience with Foam It Green
@Kimball_house I have used Foam It Green also, and really enjoyed my experience. The customer service team helped me figure out what I needed for my crawlspace project (which was indeed the right amount) and when I got myself into a jam early on a Sunday morning, I got LIVE help right there when I needed it and they got me back up and running fast. I made a mistake so I was glad they could help me.
Btw, I also called Tiger Foam before decidinig on where to purchase and I really felt the team at Foam It Green cared more about my actual project and outcome. And, I'm really glad I chose Foam It Green because if I had gone with any other brand, I wouldn't have had anyone to call for help when I was in a panic on that Sunday morning. I will definitely be doing my attic with it this summer.
Did you stop and call right away to their 24/7 line? Do you still have stuff left because I bet they could help you figure out how to get the rest out, even if you need a new gun or something?
Foam It Green Technical Support
Hi Chan B.,
Glad you reached out because this gives us a chance to help. Let's troubleshoot this together.
In your phone call, you wanted to purchase another spray foam kit to finish your basement rim joist project. In our discussion, it became clear you still had some of your remaining kit left over. Instead of simply processing the new order, we asked if you wanted to troubleshoot together over the phone to get the kit back up and running. That seems to have irked you because you haven't returned our calls and instead of calling back, we find ourselves together on this forum.
Please give us a call at 800-516-0949 and we can get this squared away.
Sincerely,
Dan
Dan
Nice of you to come on the board and attempt to make contact. Hope you can help him out.
thanks.
I bought 12 kits. The product is great if and when the kits work. I received 2 kits that had issues. With all the help they provided of wasted product before the mix started working I think it was a pressure issue on 2 white tanks. They provide no compensation, will not swap out the kit, require videos for everything done, and have all the scripted excuses. Basically I am out $1200.00 and they will do nothing. I have plenty of details and videos if interested but recommend staying away if you can't afford the risk of ban fills and bad sprayers.