hah,hah, hah… i ws looking in the cookbook library and found this printout
called “gethuman 500 database”….
called a company lately ? how many menu trees did you have to climb before you got a person ?
this is a printout of 500 companies … and it rates them for how hard it is to get thru… then it also lists the correct menu to bypass the prompts
most of the companies get an “F”
all the govt. agencies get “F” ‘s EXCEPT the FBI… you go direct to a “human”
veddy interesting….. kind of an indicator of which companies are enlightened
here’s another one…. IBM puts you right thru to a human… but they gtet an F anyway…
want some more “humans ” ???…. lessee
Alamo (D)……Allstate Motor Club ( B)….. Hertz (A)…..
National Car Rental (B)… the computer companies are all “F”… except Epson (D) and they’re direct
here’s the site
Replies
Hey, shirts are comming. I had to order more 2X. I am the only one in the company that wears that size. Surprising huh. DanT
wow I've never seen so many Fs in one place
kinda reminds me of a 3d quarter report card in high schoolMike Smith Rhode Island : Design / Build / Repair / Restore
Interesting. I notice that many of the companies I do business with are a C and can get right in to a people.But I do wonder about some of how they rate and get results. For instance, I know that to get Chas Schwabb, I use a different 800 number than they list, and I get a real person straight up half the time. So maybe they are not using the right phone numbers - maybe some companies have a tier of levels for who gets in how fast - like one for strangers and lookie-loos, oner for regular account holders, and yet another for the clients deserving gold five star service....I also see that high end retailers ( LL Bean - Hertz) with soemthing to sell have instant people on the phone, while companies of the nature that they have something to hide ( computer tech support, for example) are more difficult to get thru the maze.I have made calls to some where the phone emnu is impossible to nivaiget. They give three choices, none of which is what I need, and no other options but to keep the line open 'till they hang up on you, or try pressing zero out of hope....Hear is one - I called my health ins co at the # on the card. The phone menu directed me to enter my account number. Well, my Act # has three letters in it!
So I complain to the phone jockey who finally comes on and he tells me "...For instance to enter a 'M' you punch '*6 once*, to enter a 'N', you press * then 66*, and 'O' gets three sixes. See how simple" Like yeah, how was I supposed to know that - by osmosis? And you expect me to sit here for ten minutes entering a complicated formula number on a phone keypad? Right! Get some voice recognition software!;)
Welcome to the Taunton University of Knowledge FHB Campus at Breaktime. where ... Excellence is its own reward!
i wonder how many marketing executives ever try to phone into their customer service line
Mike Smith Rhode Island : Design / Build / Repair / Restore
Get some voice recognition software!
That is one of my all-time hates. I refuse to talk to a computer. I don't mind punching buttons as a prelude to a live person. When the machine asks for my voice, I start punching "0""Put your creed in your deed." Emerson
"When asked if you can do something, tell'em "Why certainly I can", then get busy and find a way to do it." T. Roosevelt
My isp used to be wt.net which started in Houston about 10 yrs ago. 'World Trade' I think it stood for. Recently bought by a group in Calif, they now own 5-6-7 isp names. I call occassionally for help, maybe 2-3 times a year. Usually have to wait 2-5 minutes for help, but I always get a live person who is quite knowledgeable and helpful. Only problem is that they always sound so young, and the talk real fast. Well, maybe they don't talk so fast, maybe the problem is that I have no idea what they are talking about. But after asking lots of questions, they always solve the problem. Good group."Put your creed in your deed." Emerson
"When asked if you can do something, tell'em "Why certainly I can", then get busy and find a way to do it." T. Roosevelt
Get some voice recognition software!
That ain't any better. Fed Ex is horrible. All voice prompts. I say," schedule a pick up". They come back with, "i'm sorry, I didn't understand. Please repeat." I repeat. They still don't understand. Finally I scream into the phone.............REPRESENTATIVE! They say, "You want to speak to a representative?" I say, "correct". They say, "I'm sorry. I didn't understand"
I know I have a Texas accent, but if BossHogg can understand me, they should be able to too! :)You can't leave a footprint that lasts if you're always walking on tiptoe. ~ Marion Blakey
Finally I scream into the phone.............
I've done that too, but then while talking with a live person, they said something that made me realize that they get to listen to whatever I've said to the machine before they pick up. I suppose it's so they can maybe better direct my call.
So now, as to not lead them to believe they might be dealing with a physco, I try to use my impatient, disgusted-with-talking-to-a-machine voice. Not that it sounds very much different than my scream.
I found out with many systems, if you hit 0, you bypass all the non-sense and get to a human. At times I've tried it, system came back with "not a valid option" and asked me to enter a valid option again, but after entering the same zero again and again, it understood my intention and connected me to a human.
I migh add I've worked for 2 different telecom companies in my earlier days who build the control software running these systems.
Oh great!
I'm sure I've been tagged as that crazy, maniacal, red head in Nacogdoches Texas!
Oh well, I've been called worse before!You can't leave a footprint that lasts if you're always walking on tiptoe. ~ Marion Blakey
LOL!
And thanks for the tags... now I know what to search for on YouTube so we can all take a listen :-)
You don't have to wait for you tube! Just listen real close and you'll hear me from there! :)
I be little woman with big mouth! :)You can't leave a footprint that lasts if you're always walking on tiptoe. ~ Marion Blakey
Here is a great one!Bellsouth FastAccess DSL F 888‑321‑2375 Press 1; at prompt press 1; at prompt press 1; at prompt press 1; at prompt press 2, ignoring messages.Notice the name of the company?
and it has one of the more difficult gauntlets to run to get access;)
Welcome to the Taunton University of Knowledge FHB Campus at Breaktime. where ... Excellence is its own reward!
Hey Mike
Called you and Helen to say Hi but got your answering machine.
regards
Mark
Yesterday I seen a Vonage add on TV, they made a point of saying if you call them you will always get to talk to a person. Lets hope it's the begining of a new trend.