Replies

1. 
   Nick_Pitz | Feb 03, 2002 06:46pm | #1

   *
   If you are talking about Applied Radiant Technologies in Pennsylvania, then I suggest you call them directly. They have always been extremely helpful to me. I doubt that e-mails get the same attention that phone calls do. Maybe it shouldn't be that way, but I think that is the reality.

1. 
   Wet_Head_Warrior | Feb 03, 2002 07:32pm | #2

   *But if they blow off e-mails... do you really want to trust them with YOUR project?You will have grief. Because they are already on the defense and you are already on the offence.Find someone else.PS I do my own heat losses. Have the software and the knowhow.Maybe I should get into the radiant supply! LOL

1. 
   lonecat | Feb 04, 2002 05:14am | #3

   *I think about 70% of the companies I try blow off email.

1. 
   Thomas_Sawyer | Feb 05, 2002 05:03pm | #4

   *Hear ya wet head. I'm all for ya gettin in the biz. Always seem to respond when someone has a question. As for e-mail being blown off I can accept that, but when some dunce (ie. me) Follows your company's recommendation- gets out a contractors ruler and tape, maps the space, gives you all the floor materials, and says can you do it? I want to buy it and faxes it to the number you tell me to send it to. I get pissed when I hear nothing, but they still seem to have what I want. Guess I'll call them and find out who used my specs for toilet paper. Thanks for the advice. Anyone know of alternatives for elec. radiant mat suppliers. Found one called suntouch. Any others? project is cement slab,vapor barrier,mat, then pergo preffered w/ attached pad. Thanks.

1. 
   Wet_Head_Warrior | Feb 05, 2002 05:35pm | #5

   *I e-mailed you Thomas.

2. 
   Wet_Head_Warrior | Feb 05, 2002 05:45pm | #6

   *lonecat... yeah, I know. My point was that if he is already not trusting them the basis for a good relationship may no longer be there.For a business relationship to work the customer has to have a basic trust in the company and vise versa.When I was in service I developed our policy when this got too bad and it worked well. You simply tell the customer what I just stated. Then explain that this mutual trust no longer exists and suggest they find someone they can trust to give their business to. This is for the 2 percenters. One of 2 things happens. They do and are grateful to you for helping them. Weird but true. OR, they beg and plead with you to not "fire" them and promise to be good customers. REALLY WEIRD but it works for all involved. See, if my customers best interest is to have someone else work with them instead of me I will tell them. Often they then refer friends to ME! Really strange how it works.

3. 
   lonecat | Feb 05, 2002 07:05pm | #7

   *A few months ago, I emailed Larson storm doors to ask them who to talk to regarding a minor complaint I had with some of their storms. About an hour later some vice president type called me to see what was wrong.I emailed Vaughn hammers, two weeks later I get a reply from Dawn at Vaughn attaching photos from her Christmas party.Unico has NEVER answered an email, but when you call they are very helpful.Rinnai Heaters has never responded, etc., etc., I just meant that I think many good companies don't yet have anybody watching the email closely. I sure agree with you about being upfront with customers.

4. 
   Luka_ | Feb 05, 2002 07:14pm | #8

   *Yadda yadda yadda.I just want to know about those photos from the christmas party.b : )

5. 
   lonecat | Feb 05, 2002 08:40pm | #9

   *I really wanted to see em, too but the attachment was empty. Thought about replying to ask her to try again. But my wife reads my email.

6. 
   Luka_ | Feb 05, 2002 09:48pm | #10

   *ROFLOLDangit ! Yer too cheap to get the missus her own email, and because of that, you caused all of us to miss Dawn's shorts !! I wonder if they have a photocopier in Dawn's office ?b : )

7. 
   Wet_Head_Warrior | Feb 06, 2002 03:39am | #11

   *Luka... you is crazy man...LOL

8. 
   lonecat | Feb 06, 2002 04:45am | #12

   *Could she sit on a scanner?