Replies

1. 
   MisterT | Dec 31, 2003 05:54pm | #1

   A link please!

   Mr T

   Do not try this at home!

   I am an Experienced Professional!

1. 
   scooleen | Dec 31, 2003 06:00pm | #2

   http://hottoolprices.com/boschtablesaw.htm

   Model 40000710" Worksite Table Saw

   4.4 hp, 15 amp motor, most powerful in its class

   25" of rip capacity, easily rips through 2" oak

   Soft Start technology provides smoother start-ups and quieter performance

   Precision rip fence with Square-Lockâ„¢ technology that aligns and locks rip fence front and back

   Torque response system monitors torque demand and instantly delivers additional power. Won’t bog down in hardwoods.

   On board storage system: rip fence & miter gauge lock in place; on-tool cord wrap secures cord

   Includes TS1000 folding stand, TS1002 rear outfeed support

   P.S.  I am not affiliated with these people, just happy with their customer support.

   I chose the saw with the fixed base, not the folding base, added the insert, and a feed extension.  With tax etc... just a hair over 500.

   Edited 12/31/2003 10:04:22 AM ET by scooleen

1. 
   Piffin | Jan 02, 2004 12:49am | #3

   I'm wondering what you mean by customer support.

   I bought from them a few years ago because they had the best prices and they more or less laughed at me when I ended up needing a part or ref to repair services..

   Excellence is its own reward!

1. 
   scooleen | Jan 03, 2004 12:30am | #4

   Not sure your circumstances, but if I have a problem with a tool I go to Manufacturers web page and find a certified specialist in my zip code, for you to have that opinion you must have had a bad experience, tough for you I suppose.

   This place is getting passive agressive lately.

1. 
   Piffin | Jan 03, 2004 06:31am | #5

   It has always been my experience, and thus my expectation, that a retailer will help stand behind the products it sells. most manufacturers recommend that product be returned to the point of sale when a problem exists. Most local stores either have their own service dept or can recommend the best place locally and/or the factory approved service center.

   I have a Bosch Jigsaw. It threw a bearing in the guide wheel. Likely my own abuse and I didn't expect anything for free but when I called them to ask if they stocked parts, the rep laughed at the idea. Then I asked if they could refer me to a parts ccenter where I could purchase what I needed, I was told something like, "Listem bub, We just sell tools. WE sell 'em at a low price. We haven't got time to do anything but take orders and ship product. You need a part, find it yourself" and hung up on me.

   I had to wait until I got home that night to find a phone number to call Bosch and then wait again until business hours the next day (this was before I was online) to order the part, putting me at least another day behind on that project.

   now, for comparison, Coastal Tools has prices online that compare to theirs, but Coastal has freindly people, and a service dept. They can send me parts or I can ship my tool to them and have it rebuilt.

   or

   I can send my tool over to the local lumberyard and let them fix it with a smile too.

   I have reverted to buying most of my tools locally to support them because they suypport me, and they can get within 2-3% of the online prices, unless there is a special sale going on.

   Who's gettin' F'n passive aggressive here anyways, you *^)$@#!, if you don't mind clarifying for my understanding please and thank you?

   ;).

   Excellence is its own reward!

2. 
   mdresimprov | Jan 03, 2004 04:15pm | #8

   I do the same when it comes to purchasing tools and wood. I shop local. The orange box just moved in and I'm more determined than ever to stay with the guys who have stayed with me and helped me get business up and running in the NE. The dollars stay in the local economy and when there is a problem they fix it!

   MES

3. 
   UncleDunc | Jan 03, 2004 08:52am | #6

   Passive aggression really is passive. There's no fighting or disagreeing, no intemperate words, certainly no fisticuffs. The way it works is that things you need or expect the aggressor to do just don't get done. Bills don't get paid on time. Deadlines don't get met. Memos don't get distributed. Orders don't get called in. Weeds don't get hoed. Irrigation water doesn't get turned. Anniversary cards don't get bought. Christmas cards don't get mailed. And if you challenge the aggressor about it, you get anything from sullen silence to apologies to outright groveling, but still no open wrath. And nothing changes.

   The entire "economy" in the Soviet bloc exemplified passive aggression. The workers said, "The state pretends to pay us, and we pretend to work."

   In the Breaktime context, about the closest you could get to passive aggression would be one poster not answering a question explicitly addressed to him by a particular other poster.

4. 
   Piffin | Jan 03, 2004 04:03pm | #7

   LOL

   in other words, using the ignore button would be the ultimate passive aggresive bhaviour.

   ;).

   Excellence is its own reward!

2. 
   scooleen | Jan 03, 2004 09:00pm | #9

   "I'm wondering what you mean by customer support. I bought from them a few years ago because they had the best prices and they more or less laughed at me when I ended up needing a part or ref to repair services"

   This is more or less a criticism masked as a question.  It is the classic, question that really isnt a question but more of a comment. Similar to, "so you like that Dewalt? because I think it sucks"  It really isn't a question.

    Your "question" began with a judgement of me by you "what do you mean by customer support". You then followed up with a vague sentence about a part or repair services problem that you had with them, but didnt explain until later.  If I bought my tools from Home depot, or an online catalog in Florida as I have the Bosch, I wouldnt call them with manufacturer questions.  Example, I cut my cord on my circular saw (yes, I hear the club is a big one), I didnt call Home Depot, I went to http://www.portercable.com and found a company in Richmond called Staley that is the recommended repair center.  You can also go to the mfgr's web address to download all the schematics and part diagrams, even manuals yourself. 

   Again sorry you had a problem with them, but I havent.  My experience is fortunate, your's wasnt, which angered you and compelled you to ask me what I think customer support is, because obviously it is flawed, or my definition of it is poor.  Anyways, it was just a heads up, saying look I found this saw for pretty cheap, check it out, and they returned all inquiries to me within an hour of sending them.  If your experience was poor, that is unfortunate, you could've gone about telling or warning us about it differently.  Also I clicked on your hyperlink, but it opened an email addressed to *, what does that mean?

   Finally

   "In the Breaktime context, about the closest you could get to passive aggression would be one poster not answering a question explicitly addressed to him by a particular other poster."

   I think I answered your questions, I was busy on Friday and couldnt get into my email.  I dont ignore questions directly adressed to me.  Passive agressive has nothing to do with working, it has everything to do with your impression of the world around you.

   Edited 1/3/2004 1:03:09 PM ET by scooleen

1. 
   jonblakemore | Jan 03, 2004 09:27pm | #10

   Scooleen,

   "Also I clicked on your hyperlink, but it opened an email addressed to *, what does that mean?"

   Didn't you hear?  Piffin's gone by the way of Prince... a symbol is all he needs to identify himself.

   Piffin may be passive agressive, but your replies to him so far have been openly agressive. 

   Jon Blakemore

2. 
   Piffin | Jan 04, 2004 03:04am | #11

   My replies weren't passive or agressive. They were straightforward except for the tongue in cheek comment in the PA vein.

   My question was just that, a question.

   Your analysis of it is ####.

   And you are still unable to answer how you define customer service. I define it as serving your customers. That keeps them happy so they keep coming back. International failed to do that and I simply offered the facts of their attitude about that. If you want to take it personal, that's your problem.

   Your few comments had nothing to do with service, but with salesmanship in that they were offering just enough to get you to buy from them..

   Excellence is its own reward!