The builder renovating my house is trying to install a Baldwin single cylinder mortise entrance handleset in a newly made front door for me. He tells me the cylinder that the key goes in is about a 1/4 too short, so it doesn’t come out flush with the surface. (See photos.) The guy I bought the lock set from says it’s a door thickness issue, but I ordered the mortise lock and cylinder option for the appropriate thickness (1-3/8). Any ideas what might explain this issue?
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Did the lockset come as part of the latchset and escutcheon kit?
If not, the answer to your issue is the thickness of the escutcheon. It may be an 1-3/8" thick door, but I'd guess the escutcheon adds another 1/4" to 3/8".
1-3/8" + the thickness of the escutcheon is what the lockset should be sized for.
1-3/8” entry door? Can’t say I’ve ever hung one. I’ll admit I could be wrong but 1-3/4” would be my guess. You’ve verified the thickness? A locksmith might have the parts to fix you up.