Replies

1. 
   Guest_ | Jun 01, 2000 05:38pm | #1

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   John, I installed a housefull of Pozzi windows & doors about 8 years ago. At that time, we had a lot of problems with the company. The windows seemed fine, not much differnet than an Andersen. The doors had a three point lock system, that in theory was great, but we had about two dozen callbacks due to lock malfunctions. The doors moved 1/2" seasonally, and the lock either binded or wouldn't catch at all, depending on the season. We had to mortice and then shim the catches repeatedy. Pozzi could have cared less. I imagine that the builder I was working for then still gets calls. Enough said. Good luck,Kimball

2. 
   sc_gregg | Jun 02, 2000 04:50am | #2

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   not a fan of pozzi here either,i do a lot of restoration painting and found myself on a job where, according to the contractor, pozzi sold sashes and tracks only (no frames) to a homeowner as the best possible restoration for their 230 yr. old home.....i saw the bill.....money was ill spent by the homeowner and the "contractor" is still cutting wedges and rabbits to make these abortions fit and sit......
   2 years out only 2or 3 of 27 leak
   though my over the counter pella and the andersons i installed 6 yrs ago are still fine,,,,,

3. 
   Guest_ | Jun 02, 2000 05:17am | #3

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   Pozzi has some serious design and quality control problems.I chose them for my home and have had a very unsatisfactory experience.The weather stripping on the sliding doors allows water to come right behind the panels and into the house. The distributor( W.F.Mold in MD) was unable to solve the problem after three site visits. We were then told that the problem was improper instalation and that they were not responsible. Numerous calls to Pozzi were unfruitfull and we finally got through to Jeld-Wen and threatened to take them to court if something wasn't done.They flew out a regional repairman who spent several days with the doors and left admitting that there was an inherent design flaw and that short of redesigning the things he couldn't fix them. Shortly thereafter the boot glazing on our Pozzi casements began to leak water-ugly grey stains on the sash and a nasty sinking feeling. 15k for glass, not yet a year old, and water is coming through. Jeld-Wen flew out their guy again who took each sash apart and siliconed the corners. It didn't work, they sent him out a third time, and he ran a bead of silicon caulk along the plastic boot and the glass. Has so far kept out the water but I'm hoping the caulk dosen't catch dust and turn black, which will not look pretty.
   Needless to say, I would buy vinyl windows off the shelf at Home Depot before I would use Pozzi products again. If anyone is having problems with these products don't waste your time with Pozzi- call Bud Batey at Jeld-Wen (email if you want his number).
   Well, anyway, I'm almost over it............jn

1. 
   Guest_ | Jun 05, 2000 04:23am | #4

   *Gee I didn't realize Pozzi was so bad. Been using them for years, including my own house, and have never had a problem. Price is right and they do the job.

4. 
   Jeff_Buscher | Jun 10, 2000 05:12am | #5

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   I just read a good article about capillary breather tubes in the April issue of Environmental Building News (http://www.buildinggreen.com). According to the article, window manufactures have started to install the tubes because they were having problems with seal leaking and glass breakage due to elevation changes during shipping. If a window is shipped over mountains or manufactured at a different elevation (as little as 1000 ft difference) the glass deflects enough to compromise the seal or break. Thicker glass, smaller lites, and smaller spaces between the panes help keep this from being a problem.

   The capillary tubes solve the breakage problem by equalizing the pressure, but they create new problems. Obviously the gas leaks out of a gas filled window, and you're left with the performance of an air filled window. Moisture also travels into the window thru the tube. Then it can condense between the panes. The first tubes were about 1/8" diameter. Now they are .021". Some manufacturers say their windows won't fog because the tubes are so small, but the tubes definately are not put in to vent moisture.

   Some manufactures using tubes require them to be crimped when the windows arrive at the site. This seems to be an improvement if you can be sure that it happens.

   I have a friend that is a relator in Dallas. He tells me that every house he has been involved with has had at least one fogged up double pane window. We called some manufacturers and found out that residential window seals don't seem to be very reliable. They rely on desicants to keep moisture control, not the seals. Windows with a 5 year warrantee have a desiccant applied to two sides of the spacer between the panes of glass. Windows with a 10 year warantee have desiccant on four sides.

   I don't know anything about Pozzi, but I'd try to buy windows from a local manufacturer that doesn't use the tubes.

   Now that I've donated my $.02, does anyone have a manufacturer that they are in love with? I'm getting ready to build myself a house, and I'd like to hear who's building the best windows. -Especially in the North Texas area.

1. 
   Jimblohm | Jun 11, 2000 04:53am | #6

   *Have to admit that these horror stories about Pozzi are new to me. I have installed Pozzi windows here on Long Island NY for a number of customers, with only problem being some warped sash pieces, (replaced no problem). These windows installed are at least 6yrs old. Other customer complaint is with finish on aluminum cladding, which customer is unable to clean to his satisfaction. That said, a weep hole to vent the seal between the windows seems like a problem waiting to happen. I think that the old Pella solution of having a tight fitting interior storm panel is a better idea, but I don't know if they still make their windows like that. How does Anderson solve the problem of shipping over the mountains and maintaining window seals?Jim Blohm

5. 
   John_Napoli | Jun 11, 2000 05:07am | #7

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   Has anyone had experience using Pozzi windows? We're getting mixed opinions from contractors who have used their windows. One told us that they all fogged up. A call to corporate told us that their "insulated divided lites" had problems and were discontinued Dec 99. Apparently they are now using what they call a "capillary" or "breather" hole to vent moisture; they say that "all" gas-filled windows leak after about 5 years.

6. 
   windhill53 | Apr 30, 2014 09:03pm | #8

   Pozzi revisited

   Me again, 14 years later. Pozzi has long been out of business. 80% of my Pozzi insulated glass has lost it's seal and fogged. (Curiously on the sun exposed areas- a few of the shaded panes have been fine) I thought we would have to bite the bullet and have new windows installed, but on a lark I sent Jeld-Wen an email. They replied quickly, asked me for sizes and  photos of the hardware and a copy of the origional bill of sale. They honored the warrantee and sold me new custom made windows ( glass and frame- not the whole thing) with an 80% discount- I paid just under $2000 for 18 new windows.So, I am one happy guy and would purchase a Jeld-Wen product in a heartbeat. They did away with the boot glazing which a large part of the problem. IMO.

7. 
   windhill53 | Apr 30, 2014 09:03pm | #9

   Pozzi revisited

   Me again, 14 years later. Pozzi has long been out of business. 80% of my Pozzi insulated glass has lost it's seal and fogged. (Curiously on the sun exposed areas- a few of the shaded panes have been fine) I thought we would have to bite the bullet and have new windows installed, but on a lark I sent Jeld-Wen an email. They replied quickly, asked me for sizes and  photos of the hardware and a copy of the origional bill of sale. They honored the warrantee and sold me new custom made windows ( glass and frame- not the whole thing) with an 80% discount- I paid just under $2000 for 18 new windows.So, I am one happy guy and would purchase a Jeld-Wen product in a heartbeat. They did away with the boot glazing which a large part of the problem. IMO.

1. 
   arkansas_house | Jun 03, 2014 11:00am | #10

   Contact Info for Windhill53

   I have an similar issue and would like to discuss with you your experience with replacement and resolution in re: Pozzi.

8. 
   jmunther | Mar 18, 2015 10:43am | #11

   We thought we were getting the finest windows when we built our home and put in Pozzi windows.  There were also quite costly.  We were sold windows with snap out iinner panes, like a storm window, by a Pozzi representative, and we live on the west coast.  From day one the windows all steamed when hit with sun. We had Pozzi out a couple of times.  They eventually drilled some holes in the windows, but they still steamed.  It has been such a nightmare and a disappointment.  The windows should have been replaced very early on by Pozzi.

9. 
   JimZoet | Sep 12, 2016 12:38pm | #12

   Pozzi Windows and Doors

   Just could not let this go without my 2 cents worth!

   We built in Wisconsin in 2002 with Pozzi windows and doors galore! (~$24,000 WORTH)  What a huge mistake.   Windows began to fail left and right with condensation from leaks.   Wood rotting shortly thereafter.   Jeld-Wen, then owner of Pozzi, offered to replace windows as they would fail.....great plan.....does anyone think they would not all fail eventually?!  Had to pay for the installation and the staining.   Multiple different events.  True to form, they continued to fail -- I think at last count, we were at 14 double-hung windows, two large french doors, and one curvi-linear picture frame window with 4 separate panels.  Several people in the area bought Pozzi during this time frame 1999 - 2003 and had similar experiences.   The window dealer out of Madison indicated that Pozzi's glass contractor had failed them.....why does that become my problem?  Never will use a Jeld Wen product again.  Stay clear.

10. 
    DanH | Sep 12, 2016 01:11pm | #13

    I'll add my two cents here.  We've had exceptionally good luck with our Andersen windows.  I think there are 14 windows in the house, if I count correctly, and three have had to have the sashes replaced due to fogging -- in 40 years.  (Two other sash replacements were needed due to mechanical damage.)  And replacing sashes is relatively easy (plus Andersen takes pride in having replacements for their older products).