Replies

1. 
   Ed_Hilton | Nov 29, 2001 09:37pm | #1

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   Find out who the manufacturer is, and give them a call. Ask the local supplier to check several places with a moisture meter. Look for obvious signs of swelling, busted joints, water marks, etc. It may also have warped as it dried if it wasn't properly supported.

1. 
   Steve_Holmes | Nov 30, 2001 12:28am | #2

   *Don't accept the door. It's inexcusable that it got soaked during delivery. Even if there is no visible damage, my guess is that any warranty on the door is now void. As builders of custom doors & windows, that would certainly be our position.

1. 
   gtwilkins_ | Dec 01, 2001 12:02am | #3

   *Kevin,Refuse to accept door, I have had this problem in past with shoddy delivery and unwrapped product, in one case door looked fine , however 6 mos. later nothing but warps, twists anything you can imagine.So long from the Kootenays,gtw

1. 
   bill_d. | Dec 01, 2001 12:29am | #4

   *Kevin, I also agree with the above; the door may look dry and feel dry but it ain't. I also build custom doors and windows and would never think of getting the door wet . especially raw wood with no sealent or for that an ex. finish. And call the manf.he'll probably back you up.GOOD LUCK!! Bill D QWC

1. 
   piffin_ | Dec 01, 2001 04:00am | #5

   *Take that door and hit the idiot truck driver over the head with it so hard that his managers head snaps of his shoulders. There is absolutely no excuse for taking the work a craftsman has spent weeks putting together, representing a portion of his life, and throwing it into the back of a truck in the rain with no protection. That is an ultimate insult to the craftsman. and it is an insult to your intelligence to expect you to accept delivery of damaged goods. It will almost certainly warp or split within the next year. The only way I would even consider taking a chance on it would be at ten cents to the dollar after inspecting it myself.Making them eat it might teach them respect for craftsmanship. Point out that this was not a load of concrete blocks or rebar.God! am I pissed or what?

2. 
   Ralph_Wicklund | Dec 01, 2001 04:11am | #6

   *It doesn't even take direct wetting to damage and split a door. I had a mahogany six panel stored in my house and had a major water leak that required a redo of my entire kitchen. The moisture in the air was evident from the running condensation on the windows and the puddling on the sills. It took a few months but the door did split a panel and a couple of the joints at the botom rail have opened enough to be noticeable.You won't be a happy camper if you accept that door.

3. 
   nigel_martin | Dec 01, 2001 04:31am | #7

   *IF the door is FREE then maybe give it a try, but if you are paying get it replaced and if you can make sure you can tell the new door is "new". Not the wet door re-shipped.

4. 
   piffin_ | Dec 01, 2001 04:48am | #8

   *good point nigel.while 'inspecting' the door, fing a way to place a small mark of some sort on it and/or photograph it so you know if it is same door redelivered.

5. 
   bill_d. | Dec 01, 2001 06:24am | #9

   *Nigel,......Piffin, Naaaawh You couldn't mean ;''''' naaawh they wouldn' t they reship a door !!!! for the original >>>>>> I'm f#^*(*&^%$#@#^&*) It's all just a big mistake I' sure. Kevin... While I'm ALMOST sure they would not do that to you just put a little mark some .....well you know he rest...... Honest!!! I never would've thunk to do that. Thoog Ginking >>> I mean good thinking GOOD LUCK !! Bill D. QWC

6. 
   Ed_Hilton | Dec 01, 2001 07:13am | #10

   *A little off the subject, but a related story...I had some friends building a very upscale house (about $400k) and the painter hired by the gc was damn near worthless. He had to repaint everything at least once, sometimes twice, at his expense, he was always behind schedule, etc. Why the gc didn't replace him has never been understood. Anyway, there was a big discussion about the color of the kitchen cabinets. Owners wanted a pickled oak, and it was agreed that a sample would be provided. After the third sample was finally approved, the painter proceeded to paint the cabinets. When they were delivered the owners thought they looked a little off, kind of like the second sample (that had been rejected) so they lookeed at the approved sample and they mayched! A little closer look revealed that the sob painter had repainted the approved sample to match the cabinets.

2. 
   kevin_miles | Dec 01, 2001 07:13am | #11

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   My wife and I are building a new home and special ordered our front door. The door is mostly insulated beveled glass (6 panes)and the bottom quarter is two raised panels. Two side lights with 3 panes of beveled glass and 1 raised panel each are also included. The door is solid mahogany. Our door had finally gotten in to our building supply warehouse on Monday after being on order for over 8 weeks. We live in Mississippi and have been getting record amounts of rain this week, and during all of this rain our door was delivered on the back of an uncovered truck with nothing over it. The door was soaked through. My wife sent it back to the warehouse, but now they are saying that it has dried out and there is no visible damage. We are tempted to take the door but are afraid that there may be trouble down the road. Please give us your suggestions.

   Thanks,
   Kevin