A tankless waterheater in a house my wife owns, recently went south. (It was 24 years old.) I got a bid to replace it of $3300. Since I had installed the original I went on line to find out the materials cost for the replacement that the plumber quoted. I found that it was out of stock almost everywhere. Finally I found it on one website for $995. Just to be sure they had it in stock I called them. The phone was answered in person by Steven who was on another line, took my number, and called back promptly. I asked if they had the heater in stock. He said no, but that model was no longer being marketed. He suggested a new model that was essentially the same.  It was Friday. I went back on line and ordered what I thought was the model he recommended at $1500.

I was gone for the weekend, but when I returned I had a message from Jerod at the company about my order. When I returned the call Steven answered again. I told him who I was and that I was calling for Jerod. Jerod was busy at that moment, but called me back promptly. It seems that the model I had ordered was not actually the model that Steven had recommended. (They caught this from an internet order and one phone call.) The model Steven had recommended was actually $500 less and some of the accessories I had ordered were actually unnecessary because they were included in other things. Jerod, with my permission, corrected the order and shipped it. (Shipping was included.)

I have never received better service. Because of that I’ll pass on the supplier for any one who’s in need of a tankless wh. This is not spam. http://www.globaltowne.com/