This past summer a builder/remodeler friend of mine Peter Bush wrote an article for JLC entitled Tracking Your Time (June 2002)-(” A time card can improve the accuracy of your estimates, cut worker’s comp costs, and increase your profit. A custom builder shares his system…)….
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“Systemize the Routine; Humanize the Exceptionâ€- from Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day by Michael D. Basch
Edited 10/19/2002 5:13:34 PM ET by Jerrald Hayes
