I have a home and garage that has a IKO shingle roof on them. It’s about 40 squares and is less than 5 years old. Notified the lumber yard who supplied the products of some curling edges last year. The rep has been out to look at the buildings and agrees that there is a problem. We will now remove a few shingles and send them to the factory and will replace these missing shingles with some left overs. (I have 4 or 5 unopened bundles)
I was informed that when they get back to me it will be with a settlement offer/check. I have called the roofer and he is going to price out a R & R. Some issues are we covered the roof 100% w/ I&W and we all know this is going to be a bear to strip to plywood and replace. Some areas are double thick like in the valleys.
My question is how fair has IKO been on their settlements? How much of a fight am I up against? I do not in any way think that one dime should come out of my pocket for this. I paid for a good product and its proper install once.
Any insight from those who have been there and done that?
I should have put on a standing seam roof but this roof looks great on the house to the point that many people comment on it.
Replies
Looks like they might give you new shingles and that's about it.
From the IKO warranty:
IKO Iron Clad Protection Period: If, during the Iron Clad Protection Period, Shingles that have been installed in strict accordance with the instructions printed on the wrapper are determined to have manufacturing defects which have directly caused leaks, IKO will have the shingles repaired or replaced free of charge (exclusive of costs for tear-off of shingles, disposal, flashing and metal work). This is IKO's Maximum Liability during the Iron Clad Protection Period.
After the Iron Clad Protection Period: If, after the end of the Iron Clad Protection Period, Shingles that have been installed in strict accordance with the instructions printed on the wrapper are determined to have manufacturing defects which have directly caused leaks, IKO's obligation is limited to a prorated amount of the current value of the shingles only (exclusive of costs for labor, disposal, tear-off, flashing and metal work) or at IKO's option the prorated amount of the dollar limit per square as provided in the Information Tables herein. This prorated amount is calculated by reducing the reasonable replacement shingle cost or at IKO's option the dollar limit per square as provided in the Information Table herein by the monthly reduction figures for the specific shingles for each month elapsed since Purchase calculated at the time IKO was notified of a claim related to the Shingles. See Example below. This is IKO's Maximum Liability after the Iron Clad Protection Period.
http://www.quittintime.com/ View Image
So according to their warranty they only consider shingles to have failed if they actually cause leaks, not if they curl and look like hell?
Considering that they only pay for the replacement product, not the tear off etc. I don't understand why any one worries about the warranty. It seems pretty worthless.
That's kind of the feeling I'm getting... Worthless
I always have thought of the 20 year, 30 year, tags on shingles as being euphemisms - more like wood grading stamps designating slightly better quality than any real guarantee of longevity. My experience has been once a product fails I end up eating the cost. Any time things have turned out different I have been shocked.
Good luck with this one.
It seems pretty worthless.
Now you're catching on.http://www.quittintime.com/ View Image
is it warrentied over the full deck I&W?
if yer not sure ... I certainly wouldn't mention it first!
I had a roof years ago, lower slope ... think it was 2.5 / 12 ... and wanted to match the shingles on the rest of the house. In order to use shingles on lower than a 3/12 pitch, the building inspector required me to run full deck I&W ....
checking with the shingle people ... then required more venting.
we all agreed on continuous soffit / ridge vent.
the shingle guys said w/o all that venting ... they were worried their shingles would curl from the heat build up ... as the I&W membrane didn't let the roof breath at all.
Jeff
Buck Construction
Artistry In Carpentry
Pittsburgh Pa
Well I understand where you are coming from, the shingles are still curling where you must install I&W. In the phone call with the yard manager I had (who's a good guy and friend) he told be the rep started talking about where the 4/12 runs up to the vert wall making the dormer. That's when I said if someone can come up with a reasonable plan to vent these areas on all houses in the US then they have something.
The curling does not stop on the south side in direct sun. It's happening on the north side where sun never sees shingles. I'm also in a colder than most climate. The rep then was talking about the potential hot roof areas. That's when they went over to the garage and put the start of that bs conversation to rest quickly.
I have continuous ridge and soft venting.
Thanks for your thoughts all. I'm still listening
We have had a lot of IKO curling problems in my area. To the point where my yard has stopped selling them.
One we had is a similar situation to yours, 5 or 6 years old and curling. It took the guy quite a fight to even get the cost of the shingles back. We basically reshingled that one for him for peanuts.. but it was a small ranch (like 15 sq, not 40).
Got another customer whose IKOs (not installed by us) will need replacing soon. Hers she says are closer to 8 years old. That roof is closer to 40 sq.
If it were me I'd prepare for a battle, don't just accept their "offer". And even doing so you'll probably be footing some of the bill. I'd also think about leaving the I&W on. I've seen some that would only come off with the sheathing attached.
I know about the battle part, I'm wondering how much of one I have in front of me. The roof is not leaking but there is no way it's going to last full term either.
The thing about the I&W was that by the time we covered up the valleys and edges, it was only another couple of rolls to cover the rest of the roof. There was a short lag time in getting the shingles as it was the same time the factory went on strike. I also had to wait for the roofer to finish up on another job as my builder really didn't want to do the job and winter was on it's way.
I should have put a standing seam roof on but it would have ruined the look of the house.
Well I had the privilage a few years back of being the fella at the other end of 1-800 IKO. If you called the customer service line much to your misfortune you got me. I worked out of the Calgary Plant in Alberta.
The good news is Iko will more than likley say they owe you something, the bad news is it will be pro-rated to the total life of the warranty and may or may not include monies for labour.
Their legal disclaimers are air tight and you will not win a 'fight', however if you have a good relationship with your guy at the lumber yard and he in turn has a good relaionship with his Iko rep then maybe something can be done for you.
I did not like my job, I felt guilty everytime I said no, which was alot.
Thanks for your perspective.
he in turn has a good relaionship with his Iko rep then maybe something can be done for you.
That's what I've found with some of the brands I install - we don't typically get IKOs here.
One brand has a rep that realizes if my life is made miserable by his product, I'm not going to install it anymore. His question is always "What'll it take to make your customer happy?" and then sees that gets accomplished.
The other brands' reps just try to wear the customer or me down.http://www.quittintime.com/ View Image
Rob,
condo developement
IKO shingles
Bad shingles
IKO tells developement to "pound sand"--pays nothing !
original wholesaler recommends me to condo developement
I have been replacing 2-3 roof a year there for 12 years now- last roof sceduled for this spring.
condo association naturally chooses a different brand
THANKS IKO-- your lack of customer service put my kids through private schools!!!!!
stephen