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After purchasing a Jotul gas stove for a customer I found the manual lacking in instructions. After calling Jotul a woman stated that Jotul’s policy is not to have direct contact with the end user. All questions must go through their distributors. I contacted three businesses before someone could answer my question. Each distributor stated the manuals for Jotul products were not the best and that even their own installers found it frustrating at times. One even referred me to the Vermont Castings product line for future business. Wish I had known this before I purchased a Jotul stove. What has been your experience with Jotul?
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After purchasing a Jotul gas stove for a customer I found the manual lacking in instructions. After calling Jotul a woman stated that Jotul's policy is not to have direct contact with the end user. All questions must go through their distributors. I contacted three businesses before someone could answer my question. Each distributor stated the manuals for Jotul products were not the best and that even their own installers found it frustrating at times. One even referred me to the Vermont Castings product line for future business. Wish I had known this before I purchased a Jotul stove. What has been your experience with Jotul?